Privacy Policy of
bazilife

1. Data We Collect

When you interact with bazilife — whether by registering an account, making a deposit, placing a wager, or contacting our support team — we may collect a range of personal data. The type of data we collect depends on how you use the platform and what is necessary to provide the relevant service.

1.1 Registration and Identity Data

When you create a bazilife account, we collect the information you provide directly, including:

• Full legal name as it appears on your government-issued identification
• Date of birth (to verify you are 18 years of age or older)
• Residential address in Bangladesh (district, city, street address)
• Email address and/or mobile phone number
• Username and encrypted password

1.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) process, we may collect copies of government-issued documents, including your Bangladesh National Identity Card (NID), passport, or driving licence. We may also request a recent utility bill, bank statement, or other document confirming your registered address, as well as proof of ownership of your payment method.

The categories of data collected during KYC are:

1.3 Transaction and Financial Data

We collect records of all financial transactions associated with your bazilife account, including deposits, withdrawals, wagers placed, bonuses received, and account balance history. We also record the payment method used for each transaction (e.g., bKash, Nagad, Rocket, Upay, bank transfer, or card). We do not store complete card numbers or mobile banking PINs — these are handled by our payment processor partners under their own security standards.

1.4 Technical and Device Data

When you access bazilife, we automatically collect certain technical data, including your IP address, browser type and version, operating system, device type (desktop, mobile, tablet), screen resolution, referring URL, and session timestamps. This data helps us detect fraud, secure your account, and improve platform performance.

1.5 Behavioural and Usage Data

We collect data about how you use the platform, including pages visited, games played, time spent in sessions, bet amounts and frequency, bonus utilisation, and customer support interactions. This data is used to personalise your experience, identify responsible gaming concerns, and improve our services.

1.6 Communications Data

If you contact bazilife via live chat, email, or WhatsApp, we retain records of those communications. This includes the content of your messages, the date and time of contact, and any supporting documents or screenshots you share. These records are retained to resolve disputes and improve service quality.

2. How We Use Your Data

bazilife uses the personal data we collect only for legitimate, defined purposes. We do not process your data in ways that are incompatible with the purposes for which it was originally collected. Our primary purposes for data processing are as follows:

Purpose	Data Used	Legal Basis
Account registration and management	Identity, contact, login data	Contractual necessity
Age and identity verification (KYC)	KYC documents, photo ID	Legal obligation
Processing deposits and withdrawals	Financial, payment method data	Contractual necessity
Fraud detection and prevention	Technical, behavioural, financial data	Legitimate interest
Responsible gaming monitoring	Behavioural, usage, transaction data	Legal obligation / Legitimate interest
Customer support	Communications, account data	Contractual necessity
Platform personalisation	Behavioural, usage data	Legitimate interest / Consent
Marketing communications (opted-in only)	Contact, behavioural data	Consent
Regulatory compliance and reporting	Identity, financial, KYC data	Legal obligation

Where we rely on your consent as the legal basis for processing — for example, for marketing emails or personalised promotional offers — you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out before the withdrawal.

3. Data Sharing & Third Parties

bazilife does not sell your personal data to third parties. We may, however, share your data with carefully selected partners and service providers where necessary to operate the platform and comply with legal obligations. All third parties with whom we share data are required to handle it in accordance with applicable data protection standards.

3.1 Payment Processors

To process your deposits and withdrawals, we share the minimum necessary payment and identity data with our payment partners, including mobile financial service providers such as bKash, Nagad, Rocket, and Upay, as well as banking partners including Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. These partners operate under their own privacy policies and security frameworks.

3.2 Game Content Providers

Our casino games are provided by licensed third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. To enable gameplay, limited session data (such as a session token and stake amounts) is shared with these providers. They do not receive your full personal profile or financial data.

3.3 Identity Verification Services

We use reputable third-party KYC verification services to confirm the identity and age of our players. These providers receive the identity documents you submit and return a verification result to bazilife. They are contractually obligated to process this data solely for the purpose of identity verification and to maintain appropriate security standards.

3.4 Legal and Regulatory Authorities

bazilife may be required to disclose personal data to law enforcement agencies, regulatory bodies, or courts in response to a valid legal request, court order, or regulatory direction. We will notify you of such disclosures where permitted by applicable law.

3.5 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets involving bazilife, your personal data may be transferred to the successor entity as part of that transaction. You will be notified of any such transfer and your rights will be preserved under any new ownership.

4. Cookies & Tracking Technologies

bazilife uses cookies and similar tracking technologies to enable core platform functionality, enhance your experience, and gather analytical insights that help us improve our services. A cookie is a small text file stored on your device by your browser when you visit our platform.

4.1 Types of Cookies We Use

• Essential Cookies: Required for the platform to function. These include session cookies that keep you logged in, security tokens that protect against cross-site request forgery, and cookies that remember your language and display preferences. These cookies cannot be disabled without impairing platform functionality.
• Analytics Cookies: Used to understand how players navigate bazilife — which pages are most visited, where players encounter difficulty, and how long sessions typically last. This data is aggregated and anonymised where possible. We use this insight to improve the platform for all users.
• Functional Cookies: These remember your preferences such as preferred deposit method, game display settings, and notification choices, so that you do not have to reconfigure these each time you log in.
• Marketing Cookies: If you have consented to receiving personalised offers, we may use cookies to understand which promotions are most relevant to you based on your activity on bazilife. These cookies are only set with your explicit consent and can be withdrawn at any time.

4.2 Managing Cookies

You can control how your browser handles cookies through your browser settings. Most modern browsers allow you to block or delete cookies, or to be notified before a cookie is set. Please be aware that disabling essential cookies may prevent certain features of bazilife from working correctly, including account login and secure payment processing.

Instructions for managing cookies in the most commonly used browsers are available through the browser's official help documentation. bazilife does not control third-party cookies set by our game content providers — please refer to those providers' own cookie policies for further information.

5. Data Retention

bazilife retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable laws and regulations. The following retention periods apply as a general guide:

Data Category	Retention Period	Reason
Account registration data	Duration of account + 5 years post-closure	Legal and regulatory obligation
KYC identity documents	Duration of account + 5 years post-closure	Anti-money laundering compliance
Transaction records	7 years from date of transaction	Financial record-keeping requirements
Customer support communications	3 years from last interaction	Dispute resolution and service quality
Technical and device log data	12 months from collection	Fraud detection and security
Marketing consent records	Until consent is withdrawn + 1 year	Consent audit trail

When data reaches the end of its retention period, it is securely deleted from our active systems or anonymised so that it can no longer be attributed to any individual player. We do not retain personal data beyond the periods indicated above unless we are required to do so by a legal obligation or court order.

6. Data Security

bazilife takes the security of your personal data seriously. We maintain a comprehensive set of technical and organisational security measures designed to protect your information against unauthorised access, accidental loss, alteration, disclosure, or destruction.

Our key security measures include:

• SSL/TLS Encryption: All data transmitted between your device and bazilife is encrypted using TLS 1.2 or higher, protecting it from interception in transit.
• Password Security: Account passwords are stored using industry-standard cryptographic hashing algorithms. We never store passwords in plain text, and our staff cannot retrieve your password — only reset it through a verified process.
• Access Controls: Access to personal data within bazilife is restricted on a strict need-to-know basis. Staff members are granted access only to the data required to perform their specific role, and all access is logged and audited.
• Intrusion Detection: Our systems are monitored continuously for signs of unauthorised access, suspicious behaviour, or potential security breaches. Automated alerts are in place to respond to detected threats in real time.
• Regular Security Assessments: We conduct periodic reviews of our security posture, including vulnerability assessments of our platform infrastructure, to identify and remediate weaknesses before they can be exploited.
• Data Breach Response: In the unlikely event of a data breach affecting your personal information, bazilife will act promptly to contain the breach, assess its scope, and notify affected players and relevant authorities in accordance with our obligations.

While we implement rigorous security measures, no online platform can guarantee absolute security. You also play a role in keeping your account secure — use a strong, unique password for bazilife, never share your login credentials, and contact us immediately if you suspect unauthorised access.

7. Your Privacy Rights

As a bazilife player in Bangladesh, you have the following rights with respect to your personal data. You may exercise any of these rights by contacting our support team via live chat or at support@bazilife.

• Right of Access: You have the right to request a copy of the personal data we hold about you. We will provide this information within a reasonable timeframe, typically within 30 days of a valid request.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. You can update certain information directly through your account profile; for changes to verified identity data, please contact support.
• Right to Erasure: In certain circumstances, you may request that we delete your personal data. This right applies where the data is no longer necessary for the purpose it was collected, where you withdraw consent and no other legal basis applies, or where the data has been processed unlawfully. Note that we cannot erase data that we are legally required to retain (such as KYC records and transaction history).
• Right to Restrict Processing: You may request that we restrict the processing of your data in certain circumstances — for example, while the accuracy of data you have contested is being verified.
• Right to Data Portability: Where processing is based on your consent or contractual necessity, and is carried out by automated means, you may request a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to processing of your personal data where we rely on legitimate interest as our legal basis. You also have an absolute right to object to processing for direct marketing purposes at any time.
• Right to Withdraw Consent: Where we process your data on the basis of your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing. To withdraw marketing consent, use the unsubscribe link in any marketing email or contact support directly.

8. Updates to This Policy

bazilife reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes to this policy, we will notify registered players via email or through an in-platform notification prior to the changes taking effect.

The updated Privacy Policy will be published on this page with a revised effective date at the top of the document. We encourage you to review this policy periodically — at least once every three months — so that you remain informed about how we protect and use your personal data.

Your continued use of bazilife after any revision to this Privacy Policy constitutes your acceptance of the updated terms. If you disagree with any changes made to this policy, you should stop using the platform and request account closure through our support team as described in our Terms & Conditions.

For any questions, concerns, or complaints regarding this Privacy Policy or the way bazilife handles your personal data, please contact us at any time. Our support team is available 24/7 at Bangladesh Standard Time (UTC+6) and is committed to addressing your privacy concerns promptly and thoroughly.